Terms & Conditions

Terms & Conditions

Terms and Conditions

Thank you for visiting Eyelensworld.com. Please read these terms and conditions carefully as they give information regarding the policies under which you will be ordering lenses with us and to have a safe, pleasurable visit, so we have established the following general terms and conditions so that we (we and you) know what to expect from each other.


You are required, and we advise you, to read the terms and conditions of use of the website before using it for making any purchases. By placing an order with us you indicate that you have read and agreed with all the terms and conditions of use and you agree that you will act accordingly. We provide the best information and descriptions possible regarding our products on our website, although we do not wish our customers to solely rely upon the information provided to make their purchasing decisions. We cannot be held liable for any reliance placed on such information by any user. We store and use your personal information as and when needed in accordance with our privacy policy. By placing orders through our website you allow us to process your information and agree that all the information provided is true and accurate. We permit our users to download and print copy from the website only for their personal reference. Any changes made to the website or website copy, or any attempt at using the website material for commercial use, without our consent, is prohibited. Users are informed not to input any material which is technologically harmful and may create functional problems for the website. All users are prohibited from gaining access to the private and administrative area of the website. We will not be liable for any damage caused to your appliance while using our website as this is usually an uncontrollable factor. However, we have taken necessary steps to avoid such accidents.


You hereby certify that you hold a valid prescription for the contact lenses you wish to order. This means that your prescription was made within 12 months from the date of purchase and that the prescription has been dispensed by a professional and qualified optometrist or contact lens fitter (hereafter referred to as practitioner). We reserve the right to verify such details with your practitioner. The above statement also applies to customers re-ordering lenses. Where you have been given a contraindication to wear lenses by a registered practitioner we reserve the right to revoke any sale, unless otherwise redirected by the same or another registered practitioner. You hereby also state that you have no ailment that contraindicates the wear of lenses. When purchasing from us you confirm and verify that you have been prescribed the contact lenses you have ordered by a qualified practitioner, therefore we do not take responsibility if you order lenses that have not been prescribed for you and/or if the difference between the prescription and purchase date exceeds 12 months. We strongly recommend that regular eye checks be made by a qualified practitioner to ensure the welfare and continuity of your eye health. You do not have to send us your prescription but by accepting the terms and conditions contained herein you verify that you have a valid prescription that is valid within India Law. The contact lens wearer must be at least 16 years old. We may assist you with your prescription if you so wish by emailing us on info@eyelensworld.com.


The prices displayed on our website for all products will be the price you must pay when you order, unless subject to a promotional discount. However, there may be exceptions when price errors are displayed by mistake. Prices displayed do not include delivery costs. The price of delivery will be shown when you order your items.The decision to change advertised prices of services and goods is that of Eye Lens World and we may do this at any time without prior notice. If prices are changed, confirmed orders made before the change will not be affected. Orders submitted but not yet confirmed before the change may be affected. If a product on our website is incorrectly priced when a customer orders, we have no obligation to sell the product at this price. We will contact the customer to notify them of the correction in price for their order. We will then either change the price if the customer agrees or cancel the order. Payment must be made through Eye Lens World chosen payment providers.


We reserve the right to refuse to sell products to you if we believe that you have a motive of re-selling the product. We also have the right to control the quantity of products made available to you. We may terminate your contract with us and restrict your access to the website if we believe that any of your actions are in violation of any applicable law or are harmful to the interest of other users. We reserve the right not to supply contact lenses if we believe there are any health contraindications against the wear of lenses or if the contact lens specifications do not meet the satisfaction of the terms set herein. 


We shall not be liable for the delay or failure to supply a product from our site as a result of events that are beyond our reasonable control. Should any such event occur, we shall endeavour to contact you to make a decision as to whether the contract of sale should remain or be revoked.


We will not be responsible for any typing errors or mistakes that you have provided while placing your order. We will not be bound by your offer/purchase if there is an error in any advertisement or pricing that is on the website. In such circumstances the offer of purchase will be revoked. Where the performance of delivery expectation falls short or there are any other such circumstances that hinder the performance of purchase to receipt of your goods, we will not be held responsible due to either uncontrollable circumstances or other errors herein mentioned. We will, however, endeavour to remedy such events to the best of our abilities. We take precautions to protect personal information that you have submitted on this site. However, we will not accept any liability for unauthorised theft or data that has been used to your detriment.While contact lenses are safely used by millions of people every day, they do carry a risk of eye infection. It is important to remember that some contact lens-related eye infections can cause serious vision loss, so it is important to see your Eye Doctor. We are not liable for any unforeseen circumstances. 


The content (as defined below) contained in this site is provided as a service to its customers. This site does not contain information about eye diseases, nor does this site contain all medical information that may be relevant to your eye care needs. The information provided in this site is only general health information, and is intended only to facilitate communication between you and your professional eye care provider. This site does not provide medical diagnosis for any individual and must not be used as a substitute for professional medical advice, diagnosis, treatment or care. All specific medical questions you may have about your specific medical condition, treatment, care, or diagnosis must be presented to your professional eye care provider. You should never disregard medical advice or delay seeking professional advice because of any information contained in or related to this site. Our medical advisors, consultants, and staff expressly disclaim and exclude all warranties with respect to all information, services, and products contained in this site, expressed or implied, including but not limited to any warranties of merchantability, fitness for a particular purpose, and non-infringement.


The information including any, advice and recommendations on the website is intended solely as a general educational aid. It is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment, for any individual problem. It is also not intended as a substitute for professional advice and services from a qualified healthcare provider familiar with your unique facts. Always seek the advice of your doctor or other qualified healthcare provider regarding any medical condition and before starting any new treatment. Your use of the site is subject to the additional disclaimers and caveats that may appear throughout the website. This site includes content provided by third parties and users. Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties (including merchants and licensors) are those of the respective authors or distributors of such content and not of us or affiliates, officers, directors, employees, or agents. We assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services, or other material on the website. While we strive to keep the information on the website accurate, complete, and up-to-date, we do not give any assurances, and will not be responsible for, any damage or loss related to the accuracy, completeness, or timeliness of the information on the website.

If you wish to speak to us regarding any of our Terms and Conditions, or need any further information regarding the use of our website, you can contact our customer services team via email: info@eyelensworld.com or call us at 09833203018.