Shipping & Returns
Deliveries will be as soon as possible to the address on your order and are "best effort" based. Subject to delays outside our control, the overall delivery period will not exceed 12 days.
Return any products without any damages in true shape and size to us within 7 days and we will accept the returns.
We will issue a full refund or replacement of goods in all instances where:-
1. Prescription contact lenses or related products are supplied to the wrong specification as per your prescription;
2. Contact lenses or related products are supplied damaged; and
3. The products you have ordered are returned to us as undeliverable by the postal service.
In all instances (save returns to us as undeliverable) you should contact our customer services to request a return and the relevant return address. A refund or replacement will be issued to you following their receipt at that address within 30 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date.
You shall pay the postal charge for goods returned under this article. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of contact lenses or optical products is returned, or if it is clear that some of the products have been used. In the case of goods returned under you’re cooling off right, these must be returned undamaged and unused to qualify for a refund (no open packages).